Are you registered with the Department of Motor Vehicles or the Public Utilities Commission?
Yes, this is required. Butler Limousine Services is a fully licensed livery service with California’s Public Utilities Commission (TCP 21298-P). We also fully participate in the DMV’s Drug Screening Pull Program.
Who is your insurance carrier and what is your policy number?
Northland is our Insurer.
How do I set up a corporate account?
Applications or inquiries for corporate accounts should be sent to email@example.com. Please contact us directly at 925-989-1047. Contact us to determine if you qualify.
How do I contact you regarding my financial interests?
Please contact us directly at firstname.lastname@example.org
How do I set up a reservation?
Corporate account holders can make reservations via fax, e-mail, or by telephone. Our leading-edge technology allows to you add, modify, and view reservations, or create receipts for your trips. Standard reservations (non-corporate) can be made via fax, e-mail, or by telephone.
What is your cancellation policy?
In general all reservations require a 100% deposit, which is non-refundable after 48 hours. After this period, if a reservation is cancelled or shortened the client is responsible for full payment of the originally schedule transportation charter. All Wedding Deposits require 50% non refundable deposit.
What are other terms and conditions?
If a vehicle breakdown occurs or if the vehicle is tardy, the client will be compensated by making up the time at the end of the charter or reimbursing the client solely for the actual time the vehicle is inoperable or tardy. Butler Limousine Services also reserves the right to substitute one vehicle for another providing it is the same or equal size/fare value.
Do you provide concierge services?
Yes, concierge surcharges are available depending on the type of transportation and activity required. Additional charges may apply.
What is the availability of your staff?
Our staff is available 24 hours a day, 7 days a week.